2.1 The fee is based on the number of active users registered in the Customer’s account.
2.2 Billing is performed monthly in advance.
2.3 The chargeable number of users is determined by the Provider on the last day of each billing period (the “Charge Date”).
2.4 If the Customer increases the number of users during an ongoing period, such increase will be taken into account as of the next Charge Date. The same applies to reductions.
2.5 Fees are non-refundable retroactively.
2.6 The Provider may adjust prices with reasonable prior notice of at least thirty (30) days, whereupon new prices apply from the next billing period.
3. Payment Terms
3.1 Payment is made via the payment method selected by the Customer upon registration (e.g., invoice, debit card, or credit card).
3.2 Payment terms for invoicing are thirty (30) days net. For card payments, charges are processed immediately.
3.3 In the event of non-payment, the Provider is entitled to immediately restrict, pause, or deactivate the Customer’s access to the Service until full payment has been received. The Provider is also entitled to charge late payment interest in accordance with the Swedish Interest Act and compensation for reasonable collection costs.
3.4 A paused or deactivated Service does not release the Customer from its payment obligations.
2.1 Fixed Annual License Component (Prepaid Users)
The Customer prepurchases an agreed number of user licenses (“Prepaid Licenses”). These are charged as a fixed annual fee in advance at the beginning of the Contract Period.
2.2 Variable User-Based License Component (Additional Users)
If the Customer activates more users than the number of Prepaid Licenses during the Contract Period, such additional users shall be charged either:
(i) monthly in arrears based on the highest number of concurrently active users exceeding the Prepaid Licenses, or
(ii) through an aggregated annual true-up in connection with the end of the Contract Period, as agreed.
2.3 Determination of Number of Users
The Provider determines the Customer’s highest number of active users on a monthly basis. This data forms the basis for charging additional users.
2.4 Price Adjustments
The Provider reserves the right to adjust prices for upcoming Contract Periods with at least thirty (30) days’ prior written notice.
2.5 No Refunds
All charged fees, whether fixed or variable, are non-refundable.
3. Payment Terms
3.1 The fixed annual fee for Prepaid Licenses is invoiced in advance at the start of the Contract Period. Payment terms are thirty (30) days net unless otherwise agreed.
3.2 Fees for additional users are invoiced either monthly in arrears or as an annual true-up in accordance with the license model selected in the agreement.
3.3 In the event of non-payment, the Provider has the right to immediately restrict, suspend, or deactivate the Customer’s access to the Service until full payment has been received. The Provider is also entitled to charge default interest in accordance with the Swedish Interest Act and compensation for reasonable debt collection costs.
3.4 Suspension or deactivation of the Service does not relieve the Customer of its payment obligations.
